Privacy Policy

CanDoWorks Arlington Heights Towing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website.

1. Information We Collect

We collect information that you provide directly to us when you request towing or roadside assistance services. This may include:

• Your name, phone number, and email address
• Your location and destination address
• Vehicle information including make, model, year, and license plate number
• Payment information such as credit card details
• Details about your service request and any special requirements

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages visited. This data helps us improve our website and understand how visitors use our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide towing and roadside assistance services to you
• To dispatch our drivers to your location efficiently
• To process payments and maintain billing records
• To communicate with you about your service request and any updates
• To send you receipts, invoices, and other service-related communications
• To improve our services and customer experience
• To comply with legal obligations and respond to law enforcement requests
• To prevent fraud and ensure the security of our services

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With our drivers and service personnel who need the information to provide services to you
• With payment processors to handle billing and payment transactions
• With insurance companies if you file a claim related to our services
• With law enforcement or government agencies when required by law or to protect our rights
• With repair shops or other service providers at your request
• In connection with a business transaction such as a merger or sale of assets

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers, encryption for payment information, and access controls to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically maintained for a period of seven years for business and legal purposes. After this period, we will securely delete or anonymize your information unless we are required to retain it by law.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• You can request access to the personal information we hold about you
• You can request corrections to any inaccurate or incomplete information
• You can request deletion of your personal information, subject to legal requirements
• You can opt out of receiving promotional communications from us
• You can disable cookies through your browser settings, though this may affect website functionality

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

CanDoWorks Arlington Heights Towing
1931 Rohlwing Rd Suite K, Rolling Meadows, IL 60008
Phone: (847) 996-9478
Email: hello@arlingtonheightstowingservice.com